Shipping Information
General
When can I expect my order to ship? Orders have a processing time of 8-10 business days. Once you order is finished processing, it will be shipped via the method chosen at checkout. For time-sensitive deliveries, please keep in mind that Ground Delivery does not offer a guaranteed delivery date and we highly recommend selecting Expedited. Expedited delivery still does require the 8-10 business days processing time.
What shipping carrier do you use? We ship all packages via FedEx Ground unless otherwise specified for Expedited delivery.
What shipping options do I have? At this time, we offer Standard Ground Shipping/Warm Weather Shipping, which usually arrives 3-5 business days, or Expedited Shipping which arrives in 1-2 business days. To ensure product quality and freshness, we do not ship on Thursday – Sunday during warmer months or to warmer climates.
What are shipping options for perishable gifts? Some items will incur additional charges to guarantee perfect arrival. Our heat resistant packaging will include insulated packaging materials and ice-gel pack to keep your gift cool and delicious. Temperatures above 75 degrees and sunny areas typically will cause your fudged covered OREO cookies to melt. We strongly urge you to be careful when you are ordering heat-sensitive items. To minimize any damages, please select an expedited shipping method at checkout. Our heat resistant packaging is only good up to 48 hours.
Can I ship to multiple addresses? At this time, we do not have the ability to ship to multiple addresses.
Can I ship my order to a PO Box, APO/FPO address, Alaska or Hawaii? At this time, we do not ship to PO Boxes, APO/FPO addresses, Alaska or Hawaii.
Can I ship my order Internationally? At this time, we are not able to fulfill orders outside of the United States. Some of our international customers use freight forwarders in the United States who will accept orders on their behalf; however, for security reasons, orders sent to a freight forwarder may require additional identity verification at our discretion. We cannot be held responsible for orders after they reach the warehouse delivery address.
How can I track my order? Once your order has been shipped, you will receive a confirmation e-mail with your FedEx tracking number. Please allow 24-48 hours for this number to become active. Tracking numbers are sent by e-mail automatically after your order has shipped, so if you have not received your tracking number, your e-mail address may have been entered incorrectly during the checkout process. Feel free to contact us and we can provide you with your tracking information.
Corporate Gifting
When can I expect my order to ship? Orders have a processing time of 8-10 business days. Once your order has been processed, it will be shipped via the method chosen with your corporate gifting sales representative. For time-sensitive deliveries, please keep in mind that Ground Shipping does not offer a guaranteed delivery date and we highly recommend selecting Expedited. Expedited delivery still requires 8-10 business days processing time.
What shipping carrier do you use? We ship all packages via FedEx Ground (or Warm Weather Shipping when Ground Shipping is unavailable) unless Expedited delivery is selected.
What shipping options do I have? At this time, we offer Standard Ground Shipping (or Warm Weather Shipping when Ground Shipping is unavailable), which usually arrives in 3-8 business days, or Expedited Shipping which arrives in 1-3 business days. To ensure product quality and freshness, we do not ship on Thursday – Sunday during warmer months or to warmer climates.
Can I use my own shipping account? You may use your own shipping account by providing your FedEx or UPS account number in “Add Special Requests” step in the customization process.
What are shipping options for perishable gifts? Some items will incur additional charges to guarantee perfect arrival. Our heat resistant packaging will include insulated packaging materials and ice-gel packs to keep your gift cool and delicious. Temperatures above 75 degrees and sunny areas may cause your fudge-covered OREO cookies to melt. We strongly urge you to be careful when you are ordering heat- sensitive items. To minimize any damages, we recommend selecting an expedited shipping method. Our heat resistant packaging will only protect your fudge-covered OREO cookies for 48 hours in high temperatures.
Can I ship to multiple addresses? Orders requiring multiple shipping addresses will be handled on a case-by-case basis. Please work with our representative to discuss options for multiple address shipping.
Can I ship my order to a PO Box, APO/FPO address, Alaska or Hawaii? At this time, we do not ship to PO Boxes, APO/FPO addresses, Alaska, or Hawaii.
Can I ship my order Internationally? At this time, we are not able to fulfill orders outside of the United States. Some of our international customers use freight forwarders in the United States who will accept orders on their behalf; however, for security reasons, orders sent to a freight forwarder may require additional identity verification at our discretion. We are not responsible for orders after they reach the delivery address.
How can I track my order? Once your order has been shipped, you will receive a confirmation e-mail with your FedEx tracking number. Please allow 24-48 hours for this number to become active. Tracking numbers are sent by e-mail automatically after your order has shipped. If you have not received your tracking number, your e-mail address may have been entered incorrectly during the checkout process. Please contact us and we can provide you with your tracking information.
